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Please watch the user guides and be sure to read through our FAQs. The answer to your question may already be there.
If you still need help then email your question to: firstname.lastname@example.org. We will answer your question as quickly as possible.
How do I reset my password?
When you log in as normal under the password field there is a forgot password button. Click this and enter your email address to get your password resent to your registered email address.
What happens if I get my password wrong on more than three occasions when attempting to log in?
Your account is automatically locked if there are more than three incorrect attempts at entering your password.
If it is on different occasions, then you will not be locked out, providing you have entered your correct password within the first three attempts.